GET FREE SHIPPING FROM 500$ BILLΒ  Β  Β |Β  Β  15% OFF FOR ORDERS FROM 800$

GET FREE SHIPPING FROM 500$ BILLΒ  Β  Β |Β  Β  15% OFF FOR ORDERS FROM 800$

exchange form

  • Order Cancellations

You have 24 hours from placing your order to cancel your order. The order will be canceled and you will be refunded by the payment method you choose to pay. After 24 hours, we do not accept cancellations, without exception. Please note that we reserve the right to cancel your order if there are not enough resources left to complete it, at which point you will receive a full refund

  • Terms of exchange and refund

If you are not satisfied with your order or would like to exchange for another product, please email us within 5 days of your order being completed (since the order status changes to delivered). Please email us at contact.tiffanystudios@gmail.com

Custom made products

Regulations on fixing things

  • In case the error is caused by Tiffany (the customer’s measurement of the garment is not as standard as the one given (the difference is more than 2.5cm), with a photo of the product with the measuring tape confirmed by Tiffany). Tiffany pays the repair fee + 2-way shipping fee
  • In case the correct measurement is sewn but the customer still does not fit or the customer wants to correct it: the customer pays the repair fee (if any) + 2-way shipping fee

Do NOT accept exchanges with custom made items.

NO REFUND OF ANY KIND is accepted, unless TIFFANY HAS NO FABRIC TO REPAIR CUSTOMER’S GARMENT, A FULL REFUND WILL BE ISSUE

Standard size products

Rules of exchange

  • In case of defective garments, you will receive a new one at no extra charge, please contact us by email.
  • Garments purchased according to the available size can be resized or exchanged for other products, if the exchange product has a lower value, the customer will not be refunded the change, if the product has a higher value, please pay the extra. All costs belong to the shipment paid by the customer, PLEASE contact us by email.
  • NOTE: In the case of exchange, Tiffany only accepts to exchange when the condition of the item is the same as when received, refuses if the product shows any signs of being used. Please take care when trying on your garments, Tiffany reserve the right to reject a return if it is not in its original condition.

Exchange And Return Policy

If you are not satisfied with your order for any reason, you can proceed with returning the item. It should be noted, due to Tiffany’s shipment origin in Vietnam, the shipping cost is considerably elevated.

Tiffany shall extend for two-way transportation :

  • Maximum of $10 support for orders below $200.
  • Maximum of $18 support for orders ranging between $200 to $500.
  • Maximum of $25 support for orders exceeding $500.

The return policy above is only accepted for products by size ( XS , S , M , L ), NOT accepted for CUSTOM items.

The remaining portion of the delivery fee will be paid by the customer themselves.

NO REFUND OF ANY KIND is accepted, unless TIFFANY HAS NO FABRIC TO REPAIR CUSTOMER’S GARMENT, A FULL REFUND WILL BE ISSUE

how can we help?

BODY MEASUREMENT

THIS VIDEO WILL HELP YOU MEASURE MORE ACCRUATE

If you have any difficulty in measuring , please do not hesitate to contact us through email or instagram to have advanced advice.

Ecom shipping

ECOM SHIPPING

ECOM SHIPPING
ZONE COUNTRY PRICE PER KG ( $ ) DELIVERY TIME
0.5KG 1KG 1.5KG 2KG 2.5KG 3KG
1 Canada 25 40 44 50 75 90 10 - 15 DAYS
2 Australia 25 40 44 52 62.5 75
3 USA 20 28 38 43 62.5 75
4 EU 25 32 42 44 65 78

Upon completion of production and dispatch to the shipping company, Tiffany shall provide you with the tracking information within a timeframe of 5 – 7 days.

express shipping

EXPRESS SHIPPING

EXPRESS SHIPPING
ZONE COUNTRY PRICE PER KG DELIVERY TIME
0.5KG 1KG 1.5KG 2KG 2.5KG 3KG
1 Malaysia 25 33 36 39 44 48 5 - 7 DAYS
2 Brunei, Hong Kong, Indonesia, Korea, Macau, Philippines, Taiwan, Thailand 29 35 38 40 44 50 5 - 7 DAYS
3 India 34 45 57 69 81 93 5 - 7 DAYS
4 Bangladesh, Bhutan, Cambodia, Laos,Maldives, Myanmar, Nepal, Pakistan, Sri Lanka 44 57 69 82 98 110 5 - 7 DAYS
5 USA 35 42 47 52 60 68 7 - 10 DAYS
6 Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Rep, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Malta, Monaco, Luxembourg, Lithuania, Liechtenstein, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia , Slovenia, Slovakia, Spain, Sweden, Switzerland, Turkey, the United Kingdom, Vatican city 35 42 45 49 52 55 5 - 7 DAYS
G Bahrain, Bhutan, Egypt, Kuwait, Nepal, Oman, Qatar, Saudi Arabia, South Africa, United Arab Emirates 48 63 76 92 105 116 7 - 10 DAYS
9 Australia, New Zealand 38 42 44 46 48 53 7 - 10 DAYS
10 Canada, Mexico 35 42 47 52 60 68 7 - 10 DAYS
11 China, Japan 30 36 42 47 53 60 7 - 10 DAYS
12 Singapore 17 21 24 27 32 37 5 - 7 DAYS
13 Russia 36 42 46 49 56 64 7 - 10 DAYS

Upon completion of production and dispatch to the shipping company, Tiffany shall provide you with the tracking information within a timeframe of 2-3 days.

In the unlikely event of loss or missing packages during shipping by Ecom, we guarantee that Tiffany shall offer reimbursement for 100% the value of the package and associated shipping charges. Tiffany shall provide compensation solely in the event that the error originates from the shipping company.